Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL OSTELLA
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home to give to your loved ones, at our establishment HOTEL OSTELLA.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for wellness stays, spa moments, or gastronomic experiences, and offer an unforgettable experience in Corsica at our establishment HOTEL OSTELLA.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift voucher sent directly to the recipient without them seeing the amount. To do this, check the 'Hide the amount' option when ordering your HOTEL OSTELLA gift box.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly at HOTEL OSTELLA. The box is sent immediately in digital format, and a gift box version can be delivered to your home.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the possibility of offering stays, spa moments or gastronomic experiences at HOTEL OSTELLA, for an unforgettable experience in Corsica. Take advantage of this opportunity to please your loved ones with high-end services at HOTEL OSTELLA.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box, select the dedicated option during your purchase. You can then share the group gift via email or a personalized link, allowing everyone to add their contribution. Enjoy this shared gifting experience at our establishment HOTEL OSTELLA.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the available gift sets, such as the relaxation day for 149 €, the moment of well-being for 120 €, or the romantic getaway for 670 €, to offer an unforgettable experience to your loved ones at our establishment HOTEL OSTELLA.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option to create a new one. Enjoy your experience with HOTEL OSTELLA.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. This action is immediate and irreversible at our establishment HOTEL OSTELLA.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple HOTEL OSTELLA gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for unforgettable moments at HOTEL OSTELLA.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our HOTEL OSTELLA website.
How do I purchase or give a gift box?
To offer an HOTEL OSTELLA gift box, choose the one that matches the desired experience, customize it with a message, and complete your order online. You will immediately receive a digital gift box, and the lucky recipient can book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
With a gift box from HOTEL OSTELLA, the recipient can choose among our different experiences, such as a wellness stay, a spa day, or a gourmet dinner, according to their preferences.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order are possible according to the conditions specified at the time of purchase, at our establishment HOTEL OSTELLA.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, HOTEL OSTELLA.
Is the gift box customer service reachable by phone?
The customer service of HOTEL OSTELLA is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access all the necessary information. Fully enjoy your wellness experience at HOTEL OSTELLA.
Is there an online chat available for questions about gift boxes?
The online chat on our website is available to answer your questions about gift boxes. Opening hours are available on the contact page of our establishment HOTEL OSTELLA.
Is there a dedicated customer service for gift boxes?
A dedicated customer service is available for any questions regarding your gift box at HOTEL OSTELLA. We are at your disposal by phone, email, or through our online form to assist you with using your gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at HOTEL OSTELLA. You will find information about its validity, the included services, and the booking terms to fully enjoy your wellness or gastronomic experience in Corsica.
Is spa access included in my gift box?
Access to the spa is included in some HOTEL OSTELLA gift boxes, such as the Relaxation Escape box which includes a day of disconnection with access to the 450 m² wellness area, featuring a heated pool, jacuzzi, and treatment rooms.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an HOTEL OSTELLA gift box has access to the same services as other guests, such as the 450 m² wellness area, the Mediterranean restaurant, and the spacious rooms, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find information on access to the wellness area, personalized treatments, and meals at the restaurant of HOTEL OSTELLA, for an unforgettable experience in Corsica with HOTEL OSTELLA.
Is parking included in my gift box?
The gift box does not include parking. HOTEL OSTELLA has a nearby parking lot, but it is advisable to check the specific conditions when making your reservation.
Is breakfast included in my gift box?
Breakfast is not automatically included in HOTEL OSTELLA gift boxes. To confirm the included services, check the conditions of your gift box.
Is special attention given to the recipient of a gift box?
At HOTEL OSTELLA, special attention is given to gift box beneficiaries, with tailored services to ensure an exceptional moment. You can enjoy our 450 m² wellness center, our refined Mediterranean restaurant, or our spacious and elegant rooms, for an unforgettable experience in Corsica.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink depends on the type of gift box you have received. Spa and stay gift boxes usually include a welcome drink for a complete relaxation experience at our establishment, HOTEL OSTELLA.
Should we bring towels to the Spa?
Towels are provided by the establishment to fully enjoy the 450 m² wellness space, including a heated pool, jacuzzi, and treatment rooms, at our HOTEL OSTELLA.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs, with options tailored to each recipient. The HOTEL OSTELLA gift boxes offer unique wellness and gastronomy experiences in Corsica.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper version. The boxes are customizable and delivered immediately, with a gift pouch version available at home for an extra touch. Take advantage of this practical and elegant option to offer exceptional moments to your loved ones, with HOTEL OSTELLA.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large purchases, with a customized quote based on the ordered volume at HOTEL OSTELLA.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for stays, spa moments, or gastronomic experiences at our establishment, HOTEL OSTELLA.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new address. We will update the information associated with your HOTEL OSTELLA gift box.
How can I leave a review for my gift box?
To share your experience with your gift box, log in to your customer account on our website. You can leave a detailed review about your stay or your moment of well-being at our establishment HOTEL OSTELLA.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the establishment. HOTEL OSTELLA, located in Bastia, offers gift boxes for stays, spa moments or gastronomic experiences, with a 450 m² wellness center and a refined Mediterranean restaurant. HOTEL OSTELLA.
Is there a dress code for the gift box?
To fully enjoy your gift box, appropriate attire is recommended for the restaurant and common areas of the hotel. The wellness center at HOTEL OSTELLA requires swimwear and suitable sandals.
From what age can I get a treatment?
The treatments offered by HOTEL OSTELLA are available starting from 16 years old, for a complete relaxation and well-being experience in our 450 m² wellness center.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Recipients can book their dates directly with the HOTEL OSTELLA establishment.
How can one access the hotel from the airport?
To access HOTEL OSTELLA from the airport, you can choose a taxi or a car rental service. The hotel is located in Bastia, Corsica, and offers an ideal setting for a wellness and gastronomic stay.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at our HOTEL OSTELLA establishment, which offers spacious rooms and adapted equipment to ensure the comfort of all our guests.
Are pets allowed in the establishment?
HOTEL OSTELLA accepts pets under certain conditions. For details, it is advisable to check directly with the establishment.
Where can I find the menus?
The menus for the restaurant at HOTEL OSTELLA are available directly on the establishment's website, where you can discover refined Mediterranean cuisine in a warm atmosphere.
What are the hours of operation?
The operating hours of HOTEL OSTELLA are available on its official website, where you can also find detailed information about the services offered.
Is there parking available near the establishment?
HOTEL OSTELLA has a nearby parking lot for the comfort of its guests.
What are the delivery methods for gift boxes/vouchers?
HOTEL OSTELLA gift boxes are sent immediately by email in digital format, and a gift pouch version can be shipped to your home.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version to your home, for delivery to HOTEL OSTELLA.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, spa moments, or gastronomic experiences at HOTEL OSTELLA. For additional items, the conditions are specified at the time of purchase in our establishment HOTEL OSTELLA.
Is the gift box available in physical format?
Yes, you can receive your HOTEL OSTELLA gift box in physical format. You also have the option to send it immediately in digital format, or receive it at home in a gift pouch.
Is the box presented in a neat packaging?
Yes, the HOTEL OSTELLA gift box comes in an elegant pouch, ready to give. You can also choose to send it digitally immediately or have a physical version delivered to your home.
Is the gift box available in a digital format (e-gift box)?
Yes, the HOTEL OSTELLA gift box is available in a digital version. You can send it immediately by email, for a quick and hassle-free delivery.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent in digital format immediately, and a gift pouch version can also be sent to your home. Take advantage of this practical option to offer an exceptional moment to your loved ones with HOTEL OSTELLA.
Do you deliver gift boxes internationally?
HOTEL OSTELLA gift boxes can be delivered internationally. Shipping costs and times vary depending on the destination, with immediate delivery in digital format and a gift pouch version at home.
What are the delivery times for gift boxes by mail?
HOTEL OSTELLA gift boxes are sent immediately in digital format after purchase. The gift pouch version is delivered to your home within 48 business hours.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box for a later delivery when placing your order. HOTEL OSTELLA's gift boxes are sent either in digital format immediately, or in gift pouch format to your home.
Is express delivery available?
The delivery of your gift box is immediate in digital format. You can also receive a gift pouch version at your home, depending on the options chosen during your order at HOTEL OSTELLA.
How can I track my order?
To track your order, log in to your account on our website. There, you will find the details of your purchase and be able to track its status. Your gift box is sent immediately in digital format, and a gift pouch version can be sent to your home. The recipient can then book their dates at the HOTEL OSTELLA establishment.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The digital format is sent immediately, and a gift envelope version can be delivered to your home. Enjoy this unique experience at HOTEL OSTELLA.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is immediate for the digital version and within 48 hours for the gift box version to your home. Your gift box will be sent directly from our official HOTEL OSTELLA store.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new booking at HOTEL OSTELLA. You will be able to enjoy our wellness or gastronomic services according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box at HOTEL OSTELLA depends on the establishment's conditions. You can enjoy your stay, spa moment, or gastronomic experience at your convenience by booking directly with the hotel.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can enjoy a moment of well-being, a gourmet meal, or a night in a suite at our 4-star hotel HOTEL OSTELLA.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL OSTELLA.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL OSTELLA.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of booking. You will be able to fully enjoy your moment of relaxation and well-being at our establishment, HOTEL OSTELLA.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on availability and the conditions of your gift box, at our establishment HOTEL OSTELLA.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift voucher. You can use it to book a wellness or gastronomic experience at our establishment HOTEL OSTELLA.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, HOTEL OSTELLA offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with offers tailored for each occasion.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for all occasions, whether it's for a birthday, a bachelorette or bachelor party, or simply to offer a wellness and gastronomic getaway in Corsica. Our gift boxes are customizable to meet your specific desires, with options such as spa stays, gastronomic moments, or romantic getaways, at our establishment HOTEL OSTELLA.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL OSTELLA are official and guaranteed without intermediaries, ensuring you authentic and direct experiences with the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the HOTEL OSTELLA gift boxes correspond to those offered on site, such as access to the wellness area, personalized treatments, and gastronomic experiences. Each box is designed to offer an unforgettable experience, whether for a day of relaxation or a romantic getaway.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability and conditions of the establishment. The wellness center at HOTEL OSTELLA offers a heated pool, a jacuzzi, treatment rooms for the face and body, as well as a perfectly equipped gym.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. The terms are specified at the time of purchase, in our establishment HOTEL OSTELLA.
Is online payment secure?
Your online payment for your gift box is fully secure, with a protected payment system for your banking data. You benefit from the best rate by purchasing directly from the HOTEL OSTELLA establishment.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at HOTEL OSTELLA.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The HOTEL OSTELLA gift boxes are specially designed to offer a unique relaxation and gastronomy experience, with services tailored to our 4-star establishment in Bastia.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of our establishment HOTEL OSTELLA.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital delivery, and a gift box version at your home for a smooth and secure shopping experience at HOTEL OSTELLA.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at HOTEL OSTELLA.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Your payments are processed securely by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HOTEL OSTELLA.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account. There you will find all the details of your purchases of gift boxes for HOTEL OSTELLA.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. HOTEL OSTELLA guarantees a secure payment and immediate sending of your box in digital format.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL OSTELLA. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. All payments are secure, and the gift box is sent immediately in digital format, with a gift envelope version delivered to your home. Enjoy this exceptional experience at our HOTEL OSTELLA establishment.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the general terms and conditions of our establishment HOTEL OSTELLA.
What payment methods are accepted for purchasing a gift box?
You can pay for your gift box by credit card, PayPal, or bank transfer. The payment is secure and goes directly to the establishment HOTEL OSTELLA.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the establishment's conditions. This way, you can offer a moment of relaxation or a gastronomic experience to your loved ones at our 4-star hotel HOTEL OSTELLA.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for a unique touch, at our establishment HOTEL OSTELLA.
Can we add options to your gift box offers?
The HOTEL OSTELLA gift boxes can be customized according to the available options, such as adding an extra night or a meal at the restaurant. Each box is designed to offer a unique experience, whether it's a day of relaxation at the spa or a romantic getaway.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging to enhance your HOTEL OSTELLA gift box during your online order, for an extra touch of elegance when opening your gift.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. At HOTEL OSTELLA, you choose and customize your gift box with all your desires, for a unique experience in Corsica.
How do I request a refund for a gift box purchased online?
For a refund of your gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HOTEL OSTELLA.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. This duplicate is issued immediately in digital format, and you can also receive a gift envelope version at your home. The lucky recipient can book their dates at our establishment HOTEL OSTELLA.
Can partially used gift boxes be refunded?
Partially used HOTEL OSTELLA gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
Exchanging a gift box for another of equal or greater value is possible, subject to the establishment's conditions. HOTEL OSTELLA's gift boxes allow you to enjoy a unique experience in Corsica, whether it's for a wellness stay, a romantic getaway, or a gourmet dinner.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to HOTEL OSTELLA gift boxes, as they concern service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase. The HOTEL OSTELLA gift boxes allow you to enjoy a unique experience in Corsica, combining well-being, gastronomy, and relaxation.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the HOTEL OSTELLA establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase terms and the availability at the HOTEL OSTELLA establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before the expiration date, it can no longer be used. HOTEL OSTELLA's gift boxes offer a unique relaxation and gastronomy experience in Corsica, but it's important to enjoy the services before the expiration date to fully benefit from them.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the HOTEL OSTELLA establishment.
How can I redeem the cashback?
To use your gift box at HOTEL OSTELLA, follow the instructions on the box and book directly with the establishment. Your gift box allows you to enjoy wellness services, dining, or accommodation depending on the chosen offer.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase and depend on the specific conditions of the HOTEL OSTELLA establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
HOTEL OSTELLA gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase and guarantee a unique experience in Corsica.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded when booking your gift box. Check the available dates directly with the HOTEL OSTELLA establishment.
Is booking with a gift box subject to availability?
The reservation with a gift box at HOTEL OSTELLA is subject to the availability of the establishment. To fully enjoy your experience, we recommend booking your dates as soon as possible, to benefit from our 450 m² wellness center, our heated pool, our jacuzzi and our refined Mediterranean restaurant.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy the services of our establishment HOTEL OSTELLA.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at HOTEL OSTELLA, you will need the number on it. This number is essential to validate your reservation and fully enjoy your wellness or gastronomic experience in Corsica.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. HOTEL OSTELLA, located in Bastia, offers stays throughout the year, with a 450 m² wellness center and a refined Mediterranean restaurant. You can thus fully enjoy your wellness or gastronomic experience, even on the weekend, depending on availability.
Can I use my gift box on holidays?
The use of your gift box at HOTEL OSTELLA is possible depending on the establishment's availability. For an unforgettable relaxation and gastronomy experience, check the reservation dates directly with the hotel.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with HOTEL OSTELLA.
Can I book online with my gift voucher?
Online booking with a gift box depends on availability and the establishment's conditions. HOTEL OSTELLA offers a unique experience with its 50 spacious rooms, two luxurious suites, and a 450 m² wellness center, including a heated pool, a jacuzzi, treatment rooms, and a gym, for an unforgettable stay at HOTEL OSTELLA.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box at HOTEL OSTELLA. The establishment is open all year round and offers spacious rooms as well as a 450 m² wellness center with a heated pool, jacuzzi, and treatment rooms.
Can I make a reservation by email with my gift box?
Booking by email with your gift box is possible depending on the availability of HOTEL OSTELLA.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available to offer you a well-being or gastronomic experience tailored to your desires, at our establishment HOTEL OSTELLA.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as a day of relaxation at the spa or a meal at the restaurant of our establishment HOTEL OSTELLA. Any additional charges or options are at your expense, such as extra treatments or additional drinks during your meal.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for an unforgettable experience at HOTEL OSTELLA, a 4-star establishment located in Bastia, Corsica. Enjoy our 450 m² wellness center, our gourmet restaurant, or a night in a suite for a romantic getaway, depending on the gift box chosen at HOTEL OSTELLA.
Can my gift box be used all at once?
Your HOTEL OSTELLA gift box can be used in one go to fully enjoy the experience offered, whether for a stay, a spa moment or a gourmet dinner.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for stays, spa or gastronomic moments at our establishment HOTEL OSTELLA.
Is my gift box valid in only one establishment?
Your gift box is valid for a wellness or gastronomic experience at our establishment HOTEL OSTELLA, located in Bastia, Corsica.
Is an upgrade possible with an additional fee using my gift box?
Your room upgrade is possible depending on availability and subject to an additional charge. HOTEL OSTELLA, with its 50 spacious rooms and two luxurious suites, will welcome you in the best conditions.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can enjoy our wellness and gastronomic services at our establishment HOTEL OSTELLA.
Can an additional payment be requested on-site when using the gift box?
When using your gift box at HOTEL OSTELLA, an additional payment may be required depending on the services chosen and the conditions indicated on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL OSTELLA, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets is subject to the establishment's conditions. For a wellness stay in Bastia, HOTEL OSTELLA offers spacious rooms and a 450 m² wellness center, ideal for a complete relaxation break in our HOTEL OSTELLA establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at HOTEL OSTELLA, log in to your account and follow the instructions on our website. You can then choose your dates and enjoy your wellness or gastronomic experience in Corsica.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly from our official HOTEL OSTELLA store.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions depending on the availability and the conditions of the establishment. Enjoy the wellness area or the restaurant of HOTEL OSTELLA at your leisure.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL OSTELLA are set at 3 PM for check-in and 12 PM for check-out, to provide you with an optimal stay experience.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen set. You can enjoy a relaxing break with access to the wellness area, personalized treatments and soothing massages, or an exceptional culinary experience in our Mediterranean restaurant. Discover the details of your HOTEL OSTELLA gift voucher.
What is the difference between a gift box and a free amount voucher?
With a gift box, you benefit from a choice among predefined experiences such as an overnight stay or a meal, while a voucher with a free amount allows you to pay for a service up to the chosen amount. Take advantage of these options for an unforgettable getaway at HOTEL OSTELLA.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to offer an unforgettable experience to your loved ones at our establishment HOTEL OSTELLA.
How do I use a gift box during booking?
To use your gift box, book directly with HOTEL OSTELLA and mention your unique code. The recipient can then enjoy a wellness or gastronomic experience, depending on the chosen box, at our establishment in Corsica.
Can the gift box be transferred to a third party?
The HOTEL OSTELLA gift box can be given to a third party. Simply enter the recipient's name during checkout to have the gift box sent directly to them.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At HOTEL OSTELLA, you can offer stays, spa or gastronomic moments for an unforgettable experience in Corsica.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your HOTEL OSTELLA gift box, a duplicate or a digital box will be sent according to the purchase conditions. The digital format is sent immediately, and a gift box version can be delivered to your home.
What is the validity period of a gift box?
The validity period of your HOTEL OSTELLA gift box is 1 to 3 years depending on the type of box chosen. To offer an exceptional moment in Corsica, this box allows you to enjoy a unique experience combining relaxation and gastronomy in our 4-star establishment in Bastia.
Are children allowed?
HOTEL OSTELLA accommodates children, but it is recommended to check the specific conditions of the establishment to ensure a stay suitable for the whole family.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, the payment of the difference is required at the time of booking at our establishment, HOTEL OSTELLA.
Is the spa access private?
Access to the spa at HOTEL OSTELLA is included in the wellness packages and allows you to enjoy the 450 m² space with a heated pool, jacuzzi, and treatment rooms.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, spa moments or gastronomic experiences, as well as romantic getaways at HOTEL OSTELLA. These boxes include nights in a room or suite, access to the wellness area with a heated pool and jacuzzi, as well as refined Mediterranean culinary experiences. Discover our offers for an unforgettable stay in Corsica at HOTEL OSTELLA.